Security Privacy

How long is a contract? How long is the notice period? Is my data safe? Before buying and installing you ask yourself many questions. We give you answers.

Term of contract and period of notice

The term of the agreement is one year.

The notice period is three months at the end of the month.

In the case of non-notice or no timely notice, the contract is extended by another year.

The notice must be sent considering the period of notice and in writing to the following address: innogy SE
Produktmanagement innogy bit.B
Rellinghauser Straße 31
45128 Essen
Germany

Security and privacy

The data of the sensor node are sent to the gateway using the Lemonbeat radio protocol. Data is exchanged using 128-bit AES encryption.

The data of the gateway can be sent to our servers via LAN / Ethernet cable, WLAN or mobile radio. The data is exchanged via HTTPS and is encrypted according to TLS.

See our Privacy Statement for more information.

The derivative time of the measured data is a maximum of 20 years. This allows you to keep track of the exact development of process and energy flows. It should be noted that the resolution of the measured data decreases with the duration of the derivative time:

  • Resolution 1 minute: Derivative time six months
  • Resolution 15 Minutes: Derivative time 10 years
  • Resolution 1 hour: Derivative time 20 years

The derivative time of the measured data is a maximum of 20 years. This allows you to keep track of the exact development of process and energy flows. It should be noted that the resolution of the measured data decreases with the duration of the derivative time:

  • Resolution 1 minute: Derivative time six months
  • Resolution 15 Minutes: Derivative time 10 years
  • Resolution 1 hour: Derivative time 20 years


Mindig örömmel válaszolunk a kérdésekre személyesen, gyorsan és közvetlenül.

Hogyan érhet el minket bármikor:

Telefonos visszahívás

+361 238 1891

Általános e-mail

bit.B@elmu.hu


Személyes tanácsadás - egyszerű és bármikor*

Csak mondja meg, mikor és hogyan!

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Kérjük, erősítse meg adatait, ha a "Küld" gombra kattintás után lépjen kapcsolatba velünk a következő oldalon.*

*Bármikor joga van megtudni, hogy milyen személyes információkat tárolunk Önről, és visszavonhatja az adatai kezelésére adott engedélyét. További információk az innogy adatkezeléséről.